Trade account customers: Place your order via email or over the phone directly with one of our sales team members.

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Non-trade account customers: Place your order via our secure website or over the phone with one of our sales team members if you need additional help.

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Whatever equipment you need, it is important to place your order as far in advance as possible, especially if you need it for the peak event seasons of the Summer and Christmas. If you leave it until the last minute, you run the risk of either the equipment not being available, or transport slots being fully booked.

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Also, we are usually unable to accept orders placed at 5pm on Fridays, for delivery the following Monday.

 

We do reserve the right to charge a premium for orders received less than 7 days prior to an event.

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Q: How do I place an order?
A: Our website is the most convenient and secure way of placing an order for non-trade account customers. Simply add your items to the cart and checkout when ready, This will NOT book you in but we will email you a quote along with details of how to continue with your booking.

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Q. How far in advance do I need to place my order?
A. Please order as early as possible in advance of your event, especially for the busy Summer and Christmas periods. We reserve the right to add a premium for orders received less than 7 days prior to any event.

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Q: Do you have a minimum order value?
A: No, we do not have a minimum order value

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Payment
For non-trade account customers, payment is required in full to secure your order. Your items cannot be reserved for any period of time.

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Trade accounts can sometimes be established for B2B clients who have a trading history with us, and upon satisfying other requirements.

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We accept all major credit / debit cards, or electronic bank transfer.

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If you make payment by electronic bank transfer, please use your hire contract number as the payment reference.

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Q: When is payment required?
A: For non-trade account customers, payment in full is required to secure your order.

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Q. What payment methods do you accept?
A: We accept payments by card or bank transfer only. We do not accept payment by cash or cheque.

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Q: What cards do you accept?
A: We accept all major credit and debit cards.

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Self-Collection & Return
We offer you a self-collection & return option for your equipment if you so wish. This way, you won’t incur any additional fees by using our transport service. But, likewise, you will need to ensure that you have a large-enough vehicle! Of course, we will gladly give you a helping hand to load and unload your vehicle when you are at our distribution centre.

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Please ensure that you have made payment in advance for your equipment, and that you bring a copy of photographic ID with you, along with an electronic or hard copy of your hire contract.

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Q: How do I schedule a self-collection?
A: Simply place your order online as normal, and your order will be ready for you to pick up on the day you specified.

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Q: What time are they open?
A: Our warehouse is open 9am till 4pm for collections and returns. 

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Q: Do I need to have paid for my order before arrival?
A: Yes. We do not accept in-person payments by cash or cheque.

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Q: Where shall I go upon arrival?
A: Always head to the office reception area first. A member of our team will then direct you to where you need to go.

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Q: Do I need to bring ID with me to collect the equipment?
A: Yes, you need to bring some photo ID such as a driving licence or passport.

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Q: Will I need to sign for the equipment when I pick it up?
A: Yes. Once you have done this, then the equipment is your responsibility.

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Refundable Deposit
Based on the value of your equipment hire, if you do not have a trade account with us, you need to pay a refundable deposit (normally between £100 & £500). This is to ensure that you return the equipment in the same quantity and condition that you received it. The value of the refundable deposit increases incrementally as the value of your hire equipment increases.  You will see the refundable deposit value at the your quote.

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Changes & Cancellations
We understand that sometimes, plans change due to unforeseen circumstances, and so it’s important that read our changes & cancellations information below.

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We operate a transparent cancellation policy for non-trade account customers, in line with our Terms & Conditions.

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Please ensure, therefore, that you have read and understood our Terms & Conditions prior to placing your order.

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All cancellations must be confirmed in writing. In the event of a cancellation, the following charges will apply.

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28 days or more prior to delivery – You are liable to pay 25% of the total hire cost.
Up to 27 days prior to delivery – You are liable to pay 30% of the total hire cost.
Up to 14 days prior to delivery – You are liable to pay 50% of the total hire cost.
Up to 7 days prior to delivery – You are liable to pay the total hire cost.

 

Q: How do I cancel my order?
A: You must inform us of your cancellation in writing – you can do this by emailing the sales team member you have been liaising with, or by sending your message via the e-form on our contact page.

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